Frequently Ask Questions

  1. How long does my order take to get here?

The estimated shipping time to the USA and most of Europe is from 1-3 weeks. Countries which are farther away like Australia or which have slower customs control, can take up from 3-5 weeks. International holidays, natural events and natural disasters should also be taken into account.

  1. What shipping service do you use?

We ship all our packages through the national postal service SERPOST (Royal Mail, USPS, CanadaPost, Auspost, etc.). If you wish to include EMS shipping you can choose this during checkout or contact us so we can create a payment link for the difference. We are currently not shipping with DHL, FedEx or UPS. You can track your package here: https://www.17track.net/en

  1. Do I have to sign for my Package?

Yes. The postal services usually ask for someone to sign the package to be able to receive it. If you wish, we can send it “common shipping” which is a service with no signature required but also no tracking number available (they leave it in your mailbox). Please put it in the Note section of your order during checkout if you wish for this service.

  1. Will there be problems with customs?

The packages are shipped discreetly as natural herbal products. However, there is a chance that customs might intercept the package for a couple of reasons: 1. The package is restricted. 2. Import taxes must be paid (which is why we put a receipt with a very low amount inside your package). The product might also be sent inside another herbal container for customs reasons.

  1. What happens if customs intercept my package?

Don’t be alarm, sometimes they’ll keep it in “quarantine” for a few weeks or send it back to us. We will offer to reship it for only the shipping fee if it does not arrive the first time. Packages are randomly checked and almost never have problems passing through customs. Unfortunately, in some countries, they consider the coca leaves in the same category as a drug, so please make sure to investigate your local laws before ordering.

  1. Will my order be shipped in different packages?

Yes, if it is a big order, we will send one package every 3-5 business days to ensure minimum risk at customs control. We try not to send packages bigger than 2kgs.

  1. What would be the best option for tea and for chewing?

Coca leaves are great for chewing, and the coca leaf powder makes a strong mate (coca tea). We also strongly recommend to add llipta (the activator) for a stronger vibe. For chewing coca leaf powder we recommend the mild flavor mint llipta.

  1. Do you ship to my country?

Yes, we are currently shipping to almost every country in the world! Including; USA, Canada, France, Australia, UK, Finland, Lithuania, Sweden, Denmark, Netherlands, Belgium, Italy, Germany, Russia, Mexico, Spain, Japan, Israel, Ghana, Turkey, India, Thailand, Colombia, Ecuador, Argentina, Brazil etc.

  1. Do you have a successful shipping rate?

Yes! About 90% Worldwide. The higher risk places right now are: USA, France, Italy and Australia with 80% successful shipping rates. With the pandemic customs control are heavier than before.

  1. Where do you send from?

We send all our parcels from Lima – Peru to the rest of the World!!

  1. Why are coca leaves more expensive than coca leaf powder?

The reason why coca leaves are much more expensive is because they are specially hand selected and only the fresh big ones are put inside the package as opposed to the powder which is powderized also with some yellow and cut up ones.

  1. Are coca leaves legal?

Unfortunately, in some countries, they consider the coca leaves in the same category as a drug. Which is very unfair.

  • We understand this situation which is why we package our products very discreetly for a lower profile at customs control. We suggest you investigate in your country before you purchase.
If you have any doubts or further questions please just ask us by sending an email to info@andeanleaves.com
We are always happy to assist you further.

 

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